Terms of sale
This document contains the General Terms and Conditions of Sale governing online purchases made through brandonmilano.com (the “Website”), owned by Brand On Srl, with a registered office in Milan, Via Larga 2, VAT No. IT13169520965. The products and services purchased on the Website are sold directly by Brand On Srl, registered in the Milan Business Register under No. MI-2707518. For further information, contact the Seller’s Customer Service at info@brandonmilano.com.
The Seller reserves the right to modify these General Terms and Conditions of Sale at any time. Any new provisions will become effective upon their publication on the Website and apply to sales made from that time onwards. The Seller advises that you read these General Terms and Conditions of Sale carefully before purchasing on the Website.
1. Definitions
1.1 Customer: The Consumer, as defined below.
1.2 Order Confirmation: A notice sent to the Customer via email, providing the final details of the purchase contract concluded between the Seller and the Customer (of which these General Terms and Conditions of Sale are integral).
1.3 Consumer: An individual of legal age or otherwise capable of acting according to law, who places an order on the Website for purposes unrelated to their business, commercial, craft, or professional activities, as governed by Legislative Decree No. 206/2005 and subsequent amendments.
1.4 Price: The contractual consideration indicated in the Order Confirmation, including VAT.
1.5 Product(s): The products listed in the electronic catalog published on the Website, as described in the corresponding product sheets and detailed in the Order Confirmation.
1.6 Seller: Brand On Milano Srl, with registered office at Via Larga 2, 20122 Milan, VAT No. IT13169520965 registered in the Milan Business Register under No. MI-2707518, the commercial entity with which the Customer concludes the purchase contract.
2. Commercial Policy – Scope of Application
2.1 The Seller’s mission is to promote and sell products, emphasizing B2C (Business to Consumer) commerce towards private consumers. In line with its commercial policy, the Seller reserves the right not to process orders from parties other than the Customer or orders that do not comply with its commercial policy. These Terms of Sale govern exclusively the offer, forwarding, and acceptance of product purchase orders between Customers and the Seller through the Website (“Terms of Sale”).
2.2 These Terms of Sale do not regulate the provision of services or the sale of products by parties other than the Seller, which may be present on the Website via links, banners, or other hyperlinks. Before submitting purchase orders for products and/or services from third-party suppliers, the Customer is invited to check their terms of sale. The Seller is not responsible for the provision of services by third parties or the execution of e-commerce transactions between users and third parties.
2.3 In case of a computer, manual, technical, or any other error that leads to a significant change in the public sale price, making it exorbitant or clearly negligible, the purchase order will be considered invalid and canceled, and the amount paid by the Customer will be refunded within 14 days from the cancellation, after notification to the Customer.
2.4 The Seller reserves the right to verify and evaluate the correctness and good faith of the Customer, particularly in cases involving promotions or discount coupons. If the Customer’s behavior is found to be unlawful or improper, the Seller will promptly inform the Customer and proceed with canceling the purchase order.
2.5 These Terms of Sale are published on the Website’s homepage and can be viewed by the Customer at any time before and during the ordering process and must be expressly accepted to proceed with the order.
3. How to Conclude a Contract with Brand On Srl
3.1 To conclude a purchase contract for one or more products on the Website, the Customer must fill out the electronic order form, carefully enter the required personal details, and submit it electronically to the Seller, following the instructions provided on the Website. The Customer assumes responsibility for the accuracy and truthfulness of the personal data entered and provided to the Seller when filling out and submitting the order form. It is understood that any damage/delay/inconvenience is attributable to incorrect or false personal data entered during the completion and submission of the order form and subsequently modified cannot be attributed to the Seller.
3.2 The order form includes a link to the Terms of Sale and a summary of the primary information regarding each product ordered, precisely the price (inclusive of all applicable taxes), payment methods, and product delivery methods (including related costs).
3.3 Before purchasing the products through the submission of the order form, the Customer must carefully read the General Terms and Conditions of Sale and save a copy for future reference. The Customer will be invited to acknowledge and accept these Terms of Sale, print or save an electronic copy, and retain the Terms of Sale in accordance with Legislative Decree No. 206/2005 (“Consumer Code”).
3.4 The contract is concluded when the Seller receives the corresponding order form electronically after verifying the order details.
3.5 By submitting the order form, the Customer unconditionally accepts and agrees to comply with these Terms of Sale in their relationship with the Seller. If the Customer does not agree with any of the terms set forth, they are invited not to submit the order form to purchase products on the Website.
3.6 By submitting the order form, the Customer confirms their knowledge and acceptance of the additional information on the Website, including the General Terms of Use and the Privacy Policy.
3.7 The order form will be archived in the Seller’s database for the time necessary to process the orders and in compliance with legal requirements. The Customer may access the order form by consulting the “My Orders” section or, if not registered on the Website, by entering the order code and email address used in the order creation form in the Support Area.
3.8 The language available to the Customer for concluding the contract with the Seller is the one selected during the order creation process.
3.9 Product prices may be subject to updates. The Customer must verify the final sale price before submitting the order form.
3.10 The seller cannot accept purchase requests from countries not listed in the “Shipping and Product Delivery” section.
3.11 The seller will process the corresponding purchase order once the contract is concluded.
3.12 The Seller may only process purchase orders if they provide sufficient guarantees of solvency or if the data provided by the Customer needs to be completed or corrected. In such cases, the Seller will inform the Customer via email of the non-conclusion of the contract, specifying the reasons.
3.13 Generally, all website items are available for immediate purchase. However, the Seller cannot be held responsible for the temporary unavailability of one or more products. Suppose specific products are no longer available or are not for sale after the order form has been submitted. In that case, the Seller will inform the Customer of their unavailability before the Order Confirmation. Suppose the Customer has already paid for the complete order. In that case, the Seller will refund the amount corresponding to the unavailable products according to the procedures described in the “Shipping and Returns” section.
3.14 Once the contract is concluded, the Seller will send the Customer an order request confirmation at the email address provided, summarizing the information in the order form. This document is not considered an Order Confirmation, which will be sent at the time of actual shipment of the Products.
3.15 Upon the actual shipment of the products listed in the order form, the Seller will send the Customer an Order Confirmation, listing the products purchased along with their main characteristics, including the price inclusive of VAT. This document includes shipping details, costs, and expected delivery times. Additionally, the total cost of the order and the primary information regarding the payment made will be specified.
4. Cancellation of the Order
4.1 Without prejudice to the provisions regarding withdrawal, it is possible to cancel orders not yet processed (marked with the status “in progress or awaiting payment”) by contacting Customer Service via the form on the site or directly by email at the address info@brandonmilano.com
4.2 It is not possible to cancel an order once the shipping process has begun.
4.3 In the event that, at the time of canceling an order, the corresponding payment has already been made, it will be necessary to contact Customer Service to proceed with the refund procedure (as described in the “Refund times and methods” section).
5. Guarantees and after-sales assistance interventions
5.1 The Products offered on the Site are exclusively top quality products.
5.2 The Seller does not sell irregular products or products of lower quality than the corresponding standards offered on the market.
5.3 The essential characteristics of the products are indicated on the Site corresponding to each Product detail page. However, the images and colors of the products offered for sale may not correspond to the real ones due to the Internet browser and monitor used. It is therefore understood that, without prejudice to the indications relating to the label, the Customer will not be able to make any exceptions against the Seller, in the event that the packaging of the Product delivered does not coincide with the image of the Product shown on the Site in terms of colour/ shape/size.
5.4 The Seller pays the utmost attention to ensuring that what is described and presented on the site is consistent with what is shown on the label on the product packaging. In any case, it is underlined that, where differences are found, the Product label provided by the Supplier will always prevail.
5.5 Upon delivery of the purchased Product by the courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, wet or otherwise altered , even in the closing materials. Upon receipt of the Products the Customer must:
- make sure the packaging is intact. Otherwise you must NOT collect the Products and leave them with the courier. If this occurs, the Customer is required to promptly notify the Seller in order to promptly resend the purchased goods;
- sign the goods receipt document presented by the courier always inserting the words “ACCEPTED WITH RESERVATION”. In this way it will be easier and faster to obtain any reimbursement for damage attributable to transport;
- photograph the package – if the Products received are damaged or incomplete/inaccurate – both outside and inside so that, in the event of a refund request, the Seller may request such material to verify the actual problem.
Once the courier document has been signed, the Customer will not be able to raise any objections regarding the external characteristics of the delivered items and the risk of loss or damage to the Products will for all intents and purposes transfer to the Customer.
5.6 In a completely exceptional way, the Seller offers an additional guarantee to the Customer, so if the Customer does not comply with what is specified in par. 5.5 thus losing the possibility of claiming compensation from the shipping courier for damage to the products, the Seller will still refund the damaged goods, according to the methods expressed in this document. The Seller exercises the right to cancel this extra guarantee at any time, appropriately reporting it on the Site.
5.7 The Seller is responsible towards the consumer for any lack of conformity existing at the time of delivery of the product. The Customer may request intervention under warranty, through the site (Contact section) within 60 (sixty) working days from the date of receipt of the products (for obvious defects) or from the discovery of the defect (for hidden defects) specifying the reason “warranty for non-compliant product”, the order code and the reason for the complaint. The Seller, having verified compliance with the above, will indicate to the Customer the procedures envisaged for the repair or replacement of the product under warranty. The Seller, where necessary, will arrange, at its own expense, to have the defective Product collected via an express courier, directly from an address indicated by the Customer. After receiving the product, the Seller will evaluate the actual alteration and, in the event of a positive finding, will replace the goods at its own expense, no later than 30 (thirty) days from the date of receipt of the return. In the event of a negative response, the Seller will promptly communicate the negative outcome of the return procedure to the Customer, to whom no replacement product will be sent. In any case, the Customer may, at his own expense, collect the product from the Seller no later than 30 (thirty) days from communication of the negative outcome of the procedure.
5.8 The guarantee of conformity on products will be applied correctly if the following conditions are also fully respected: a.) the request to open the warranty intervention procedure contains information relating to the order code and reason for the return; b.) the returned products are sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept products from the same order, returned and shipped at different times. The Seller reserves the right to ask the user to attach to the request to take advantage of the legal guarantee of conformity, the Order Confirmation and/or the DDT or other document that proves the date of purchase and the delivery date.
5.9 The Seller is not responsible or obligated to compensate for indirect, immaterial or collateral damages, including (without limitation): loss of profit, loss of revenue, production limitations, administrative or personal costs, loss of customers or third party legal action . The guarantee in question is valid only for products purchased by a Customer residing within the Italian territory.
5.10 The limitation of liability referred to in articles 5.9 does not apply in the event of fraud, willful misconduct or serious error committed by the Seller, or serious injury or death caused by grossly negligent behavior of the Seller.
5.11 The Guarantee of conformity of products is reserved for customers of the site. It applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out. Those who have purchased on the Site and who do not have the status of Customers will be subject to the guarantee for defects in the goods sold, the guarantee for defects in promised and essential qualities and the other guarantees provided for by the civil code with the relevant terms, forfeitures and limitations. Any faults or malfunctions caused by accidental events or by the user’s responsibility or by use of the product that does not comply with its intended use and/or as provided in the instructions for use are excluded from the scope of the Product Conformity Guarantee. of the product and in cases where you store the products in unsuitable places or exposed to bad weather, dirt or contaminants.
6. Payments
6.1 The Seller will only accept payments in Euro currency.
6.2 To pay the price of the products and the related shipping and delivery costs, the Customer may use one of the methods indicated in the order form.
6.3 In case of payment by credit card, the entire payment procedure will be managed, in absolute security, by Stripe Inc. through the Stripe Payments gateway. Consequently, the Seller will never be in possession of any sensitive information (for example, the complete credit/debit card number, or the security code).
7. Privacy
7.1 Information on privacy is contained in the Information on the processing of personal data which is an integral part of this site.
7.2 For any other information on the privacy management policy, it is possible to send a specific request via the form on the Contact page.
8. Applicable law and dispute resolution
8.1 These Conditions of Sale are governed by Italian law and in particular by the Consumer Code, with specific reference to the legislation on distance contracts and by Legislative Decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
9. Modifications and updating
9.1 These Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of their publication on the site. For any dispute that may arise in relation to these Conditions of Sale and the supplies and orders, respectively, carried out and forwarded pursuant to the same, in the case in which the Customer is a Consumer it will be competent, pursuant to article 66-bis of the Consumer Code, the judge of the place of residence or domicile of the Consumer Customer, if located in Italian territory.
These conditions are addressed to all users who access, use and/or register on the kronocare.it website, owned by Brand On Srl, with registered office in 20122 Milan, via Larga 2, VAT number IT13169520965.
Access and use of the website as well as the purchase of products presuppose reading, knowledge and acceptance of these General Conditions of Use. For assistance with orders and shipments, refunds and returns of products purchased on the site, we recommend using the form on the Contact page.
For any other legal information, please consult the dedicated Privacy Policy section.